Joshua Gann
IT Support · Help Desk · AI Automation
Summary
Remote IT support and help desk professional with a background in fraud analyst support — staying calm under pressure, being thorough, and following a problem until it's actually solved. Runs a full homelab outside of work (Proxmox, Kubernetes, segmented networking, Home Assistant, local AI) and builds AI automation for local businesses on the side.
Skills
Networking
- VLAN segmentation
- Firewall rules
- Tailscale
- DNS/DHCP
Systems
- Proxmox
- Linux administration
- k3s / Kubernetes
- TrueNAS
Home automation
- Home Assistant
- ESP32
- Sensor automation
Support
- Help desk
- Fraud analyst support
- Troubleshooting
- Documentation
AI & automation
- Local LLMs
- Ollama
- faster-whisper
- Agent workflows
Projects
- The Homelab— Proxmox, k3s, four VLANs, and local AI. A real production network that happens to live in my house.
- Waypoint — mission control for life— To-dos, bills, calendar, job hunt, and homelab status on one screen, and on every TV in the house.
- leadline — never miss a lead— Missed call in, friendly text out, in seconds. AI that saves the job while you're on one.
Experience
Fraud analyst support
Investigated and resolved fraud cases, working methodically through incomplete information to reach a resolution. Built habits that carry directly into IT support: staying calm with frustrated people, documenting what was tried, and not closing a ticket until the problem is actually gone.